{"id":1544,"date":"2024-10-07T14:15:36","date_gmt":"2024-10-07T14:15:36","guid":{"rendered":"https:\/\/classevouga.pt\/resolucao-alternativa-de-litigios\/"},"modified":"2024-11-15T16:02:12","modified_gmt":"2024-11-15T16:02:12","slug":"alternative-dispute-resolution","status":"publish","type":"page","link":"https:\/\/classevouga.pt\/en\/alternative-dispute-resolution\/","title":{"rendered":"Alternative Dispute Resolution"},"content":{"rendered":"<h4>1. Introduction<\/h4>\n<p>In accordance with Portuguese law and the <strong>European Union Directive on Alternative Dispute Resolution (ADR)<\/strong>, <strong>Classe Voga<\/strong> (Associa\u00e7\u00e3o Portuguesa Classe Vela) provides this information regarding the procedures for Alternative Dispute Resolution (ADR). If you have a dispute related to the use of our website or services and wish to resolve it without going to court, you have the option to use Alternative Dispute Resolution (ADR).<\/p>\n<h4>2. What is Alternative Dispute Resolution?<\/h4>\n<p>Alternative Dispute Resolution (ADR) refers to methods of resolving disputes outside of traditional court proceedings. ADR includes mechanisms such as <strong>mediation<\/strong>, <strong>conciliation<\/strong>, and <strong>arbitration<\/strong>. These methods are typically faster and more cost-effective than going to court.<\/p>\n<h4>3. Access to ADR Services<\/h4>\n<p>If you are a consumer within the European Union, you have the right to access an ADR entity to resolve any dispute you may have with <strong>Classe Voga<\/strong>.<\/p>\n<p>You can access an ADR provider through the <strong>European Commission\u2019s Online Dispute Resolution (ODR) Platform<\/strong>: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" target=\"_new\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr<\/a><br \/>\nYou may also contact an accredited Portuguese ADR entity, such as the <strong>Consumer Dispute Arbitration Center<\/strong>, to mediate the dispute.<\/p>\n<h4>4. Contact Information for ADR Entities<\/h4>\n<p>If you wish to use ADR to resolve a dispute, please find the contact information for relevant ADR entities below, including some located in the Porto, Aveiro, and Coimbra regions:<\/p>\n<ul>\n<li><strong>Consumer Dispute Arbitration Center (Lisbon)<\/strong><br \/>\nWebsite: <a href=\"http:\/\/www.centroarbitragemlisboa.pt\" target=\"_new\" rel=\"noopener\">http:\/\/www.centroarbitragemlisboa.pt<\/a><\/li>\n<li><strong>Consumer Dispute Arbitration Center of Vale do Ave<\/strong><br \/>\nWebsite: <a href=\"http:\/\/www.triave.pt\" target=\"_new\" rel=\"noopener\">http:\/\/www.triave.pt<\/a><\/li>\n<li><strong>CIAB \u2013 Consumer Information, Mediation and Arbitration Center<\/strong><br \/>\nWebsite: <a href=\"http:\/\/www.ciab.pt\/pt\" target=\"_new\" rel=\"noopener\">http:\/\/www.ciab.pt\/pt<\/a><\/li>\n<li><strong>CNIACC \u2013 National Consumer Dispute Information and Arbitration Center<\/strong><br \/>\nWebsite: <a href=\"https:\/\/www.cniacc.pt\/pt\/\" target=\"_new\" rel=\"noopener\">https:\/\/www.cniacc.pt\/pt\/<\/a><\/li>\n<li><strong>Consumer Dispute Arbitration Center of the District of Coimbra<\/strong><br \/>\nWebsite: <a href=\"http:\/\/www.centrodearbitragemdecoimbra.com\" target=\"_new\" rel=\"noopener\">http:\/\/www.centrodearbitragemdecoimbra.com<\/a><\/li>\n<li><strong>Consumer Information and Arbitration Center of Porto<\/strong><br \/>\nWebsite: <a href=\"http:\/\/www.cicap.pt\" target=\"_new\" rel=\"noopener\">http:\/\/www.cicap.pt<\/a><\/li>\n<\/ul>\n<p>For more information, visit the <strong>Consumer Portal<\/strong>: <a href=\"http:\/\/www.consumidor.pt\" target=\"_new\" rel=\"noopener\">www.consumidor.pt<\/a><\/p>\n<h4>5. Voluntary Participation<\/h4>\n<p>Participation in ADR is voluntary, and <strong>Classe Voga<\/strong> will consider resolving disputes through an ADR process whenever appropriate. However, please note that we are not obligated to use ADR if we do not agree to the process.<\/p>\n<h4>6. Governing Law<\/h4>\n<p>Any disputes related to the use of the website or services provided by <strong>Classe Voga<\/strong> will be governed by Portuguese law.<\/p>\n<h4>7. Contact Information<\/h4>\n<p>For any questions or further information about Alternative Dispute Resolution, please contact us at:<\/p>\n<p><strong>Classe Voga (Associa\u00e7\u00e3o Portuguesa Classe Vela)<\/strong><br \/>\nAvenida Jos\u00e9 Estev\u00e3o Costa Nova do Prado<br \/>\n3830-453 Gafanha da Encarna\u00e7\u00e3o<br \/>\nEmail: <strong><a rel=\"noopener\">classevouga.dir@gmail.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Introduction In accordance with Portuguese law and the European  [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":20,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1544","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/pages\/1544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/comments?post=1544"}],"version-history":[{"count":2,"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/pages\/1544\/revisions"}],"predecessor-version":[{"id":3335,"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/pages\/1544\/revisions\/3335"}],"wp:attachment":[{"href":"https:\/\/classevouga.pt\/en\/wp-json\/wp\/v2\/media?parent=1544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}